Cancellation Policy

At Mithron, we strive to process and dispatch orders as quickly as possible. If you need to cancel your order, please review our cancellation policy guidelines below.

1. Cancellation Window

• Standard Products & Spares: Orders can be cancelled free of charge within 24 hours of placing the order, provided the order has not already been shipped.
• Shipped Orders: Once an order has been shipped, it cannot be cancelled. In such cases, you will need to follow our Refund Policy upon receiving the item.

2. Exclusions

Please note that certain orders are not eligible for cancellation under any circumstances once payment is processed:

• Customized drone aircraft or tailored add-ons.
• Special-order spare parts imported specifically for your order.
• Software licensing keys, software packages, or digital products.

3. How to Request Cancellation

To cancel an eligible order:

1. Send an email to dronecare@mithronsmart.com as soon as possible.
2. Include your order ID, account email, and the reason for cancellation in your email.
3. Alternatively, you can call us at +91-8939123421 to expedite the request.

4. Refund Process for Cancelled Orders

Once your cancellation request is verified and approved, the refund will be initiated to your original payment method:

• Approved cancellations will receive a full refund (minus any non-refundable payment gateway transaction charges, if applicable).
• Refunds are processed within 7 to 10 business days.
• You will receive an email confirmation once the refund has been processed.

5. Contact Us

For any questions or support regarding cancellation requests, please contact our support desk:
Email: dronecare@mithronsmart.com
Phone: +91-8939123421