Refund Policy

At Mithron, we are committed to ensuring you receive the correct products in excellent condition. Please read this policy before placing an order.

1. Eligibility for Returns

• Items must be returned within 7 days of delivery.
• Products must be unused, undamaged, and in original packaging with all accessories.
• Proof of purchase (order confirmation or invoice) is required.

2. Non-Returnable Items

• Drone aircraft that have been flown or assembled.
• Software licences and digital products.
• Custom or special-order products.
• Items damaged due to misuse or accidents.

3. Replacement Policy

If you receive a defective or incorrect item, we will replace it at no additional cost. Raise a replacement request within 48 hours of delivery by contacting our team at dronecare@mithronsmart.com.

4. Refund Processing

Approved refunds are processed within 7–10 business days to the original payment method. Bank transfer timelines may vary.

5. How to Initiate a Return

1. Email us at dronecare@mithronsmart.com with your order number and reason.
2. Our team will review and approve the request within 48 hours.
3. Ship the item to our Chennai office using a trackable courier.
4. Refund or replacement will be processed upon receipt and inspection.

6. Contact

For return or refund assistance, reach us at dronecare@mithronsmart.com or call +91-8939123421.